Patient Forms

We know that there are a number of choices of Private Hospitals in Melbourne, but we believe that GastroMedicine & Endoscopy is different. We aim to make things as simple as we possibly can for you to help you get not only the answers that you want, but also the treatment that you need so that you can feel as well as possible again. We want to offer you the best experience and outcome as our patients. You have the convenience of choosing your preferred location and specialist for your appointment or procedure, and our patients are seen faster, GP’s receive same day reports and we are able to deliver excellent care and services to our patients without the waiting list. We are happy to see both private and public patients, and the waiting time to see one of our specialists for consultations or procedures is often less than a week.

Forms

 

What makes us different?

GastroMedicine & Endoscopy have a team of specialist doctors who all work in the field of Gastrointestinal disease. We provide open access, as well as a consultation service, and investigative procedures.All of our specialists have close working relationships forged over many years. You will always be able to see the doctor of your choice, but if he or she is not available, there is always a like-minded specialist available to help you. As all medical notes are kept centrally, they can, with your permission be available to any of our specialists who need to see you.

For most gastrointestinal problems we can offer a seamless pathway from diagnosis to treatment, and where we cannot, we can arrange referrals through our extensive network of expert colleagues, drawn from the local medical community in order to get you the best possible treatment and advice.

If you want to make an appointment to visit our centre, please click here or contact us and one of our friendly receptionists will be happy to help.

How to prepare for an appointment

For initial or follow-up consultation appointments, you will need to bring your GP referral, your medicare card, any pension or health care cards, and any Private Health insurance cards.

For procedures, there are different preparation instructions depending on the type of procedure that you are having at GastroMedicine & Endoscopy.

  • If you are having a Gastroscopy click here to download the instructions for Rosebud SurgiCentre
  • If you are having a Colonoscopy click here to download the instructions for Rosebud SurgiCentre.
  • If you are having breath testing click here to download the instructions for Rosebud SurgiCentre.

If you are having an Iron Infusion you do not need any preparation for your appointment. Please bring along payment, with your referral from your family doctor, your Medicare care card and associated pension or health care cards, and any private health insurance cards.

When you leave

Once your procedure is complete and your specialist agrees that you are well enough to go home to carry on recovering you will be discharged. This will be a straight forward process but you will be given further information by your nurse that you may find useful.

Your specialist may write a prescription for medications to take home with you, which will need to be dispensed at the pharmacy. The pharmacist can talk to you about how to take them correctly and talk to you about any side effects.

All patients are provided with detailed discharge instructions, which will include information about what you may experience following the procedure, what is important for you to follow after your procedure and any medication instructions.

At discharge, you will also be provided with full contact details of our centres and your specialist in case you or any family members have any concerns after hours.

Payment

For Gastroscopy, Colonoscopy and Iron Infusions; If you have private health insurance, you will be covered by any agreement that exists between GastroMedicine & Endoscopy and your insurer. You should ask your insurer to confirm that it will cover your treatment and make sure you are aware of any exceptions in your policy. If you have no exceptions (and your health fund has a full agreement with us) then you will have nothing to pay for your admission to one of our centres.

Patients who have an excess, or If you do not have private health insurance, you will be asked to make a payment pay adeposit when you arrive which are the Hospital charges. These fees cover the services we provide directly for you whilst you are here, such as nursing care, 24 hour access to our specialists in an emergency, medical supplies, use of medical and surgical equipment, and general housekeeping. These fees are billed separately from specialists and other professional fees.

Specialist fees including Gastroenterologists and Anaesthetists fees are ALL directly billed to Medicare or your health funds so there are no out of pocket fees.

Some patients may have a fee upon discharge; this may occur if polyps are removed or if haemorrhoids are injected, buthowever one of our receptionists can discuss this with you when you make your appointment for your procedure.

For all other appointments including consultations, reviews, Capsule Endoscopy and breath testing, please contact us and we can explain any relevant fees to you in detail.

Your Privacy

This privacy policy sets out how GastroMedicine & ENDOSCOPY uses and protects any information that you give GastroMedicine & ENDOSCOPY when you use this website.

GastroMedicine & ENDOSCOPY is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified from this website, then you can be assured that it will only be used in accordance with this privacy statement.

GastroMedicine & ENDOSCOPY may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What information will GastroMedicine & ENDOSCOPY collect about me?

  • Information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views). We collect this information in a way which does not identify anyone.
  • Information you provide by filling in forms on our website, such as when you register to receive information such as a newsletter.
  • Information you provide when you refer yourself or are referred by a doctor.

How will GastroMedicine & ENDOSCOPY use the information they collect about me?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Improve the content and design of the website
  • To contact you about a request/enquiry you have made with us, for example requesting an appointment with a consultant
  • To provide you with information you may have requested, for example a newsletter
  • Provide a specialist medical report about your health to your referring doctor
  • Billing and collection of any outstanding debts
  • Make an assessment of your health status
  • To correspond with relevant organisations when a medical malpractice claim has been alleged.
  • Medical details you send to us electronically for assessment of your condition, arrangement of appointment or any other purpose may be transmitted to specialists with admitting rights at GastroMedicine & ENDOSCOPY for their professional opinion.

GastroMedicine & ENDOSCOPY will not sell or disclose any information about you to any drug companies or other health organisations unless they are involved in your medical care. GastroMedicine & ENDOSCOPY may sometimes need to disclose information about you to outside organisations for procedural/medical or legal reasons, which may include legal advisors or family members, Medicare or your Private Health fund, Government and regulatory authorities or other organisations as required by law.

By sending us your details, health records etc. you consent and accept that it may be necessary for us to forward these clinical details electronically or in other formats.

GastroMedicine & ENDOSCOPY will never share your information with other organisations for marketing, market research or commercial purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Please tell us your feedback

At GastroMedicine & ENDOSCOPY we are committed to providing the very best in patient care and the highest standards possible. We are constantly looking for ways to improve the patient experience and find ways we might make your stay with us more comfortable.

We would be very grateful if you would complete the patient satisfaction questionnaire which you will be given at the clinic in order that we can learn from your stay with us.

Listening to your views

We are keen to hear your views about the Clinic and to listen to feedback, whether it is positive or negative. If you would like to comment formally, please get in contact:

By Post:

General Manager, Windsor Avenue Day Surgery, 17 Windsor Avenue, Springvale, Vic 3171

BY EMAIL

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Making a complaint

In the event you do wish to make a formal complaint to GastroMedicine & Endoscopy, we have a thorough process which is managed by our General Manager. All comments and complaints are investigated thoroughly and in a confidential manner; we endeavour to resolve all problems as quickly as possible.

By Post:

General Manager, Windsor Avenue Day Surgery, 17 Windsor Avenue, Springvale, Vic 3171

By Email:

reception@gastromedicine.com.au

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